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ySTART FAQS
 
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Classroom Questions

What if my class is not suited for In-Depth Activity: “Tobacco Mission,” or if a participant is absent from class for that activity?
Tobacco Mission Alternative: “Portrait of a Teen Smoker” provides a similar educational experience and can be completed in the classroom individually or assigned as homework. This alternative activity is located in the “Alternative and Additional Activities” section.

What happens if simulator training is interrupted?
If, for some reason, simulator training is interrupted or the participant wishes to start over, the participant can pause 15 seconds so the simulator resets itself, or the instructor can remove the Pak cardboard sleeve, return the device to the docking station and the device will reset itself. After reset, the participant can push the talk button and start training again.

Is the practice smoking refusal event required?
The practice smoking refusal event is not required; however, it is strongly recommended so that participants can have a guided experience through one event before they leave the classroom.

Why doesn’t the simulator respond when I push the talk button?
After simulator training and practice, the simulator is only active during a smoking refusal event, which is indicated when the green LED is lit.

Why won’t the simulator accept my wristband ID?
For identification to occur, the green LED must be on, and the wide part of the wristband ID must make contact with the front top half of the simulator.

Device Questions

How long does it take to fully charge a device?
When the docking station is plugged into a wall socket, it will fully charge all devices in its slots in six hours.

How long does a charge last?
After being fully charged in the docking station, a device in simulation will remain charged for four days. If left in an unplugged docking station, a device loses its charge in ten days.

Can the device be muted in advance of a smoking refusal event?
The device can be muted during a smoking refusal event and before the start of the next smoking refusal event. Smoking refusal events missed in this way are recorded as “missed-muted.” The device cannot be muted indefinitely. Periods of time that require extended silence (e.g., a church service, a live performance) are best managed by leaving the simulator outside of the location (e.g., in the car).

Should I change the devices’ batteries?
No. The device’s rechargeable batteries are not user-serviceable. Do not disassemble the device. Contact Product Support at 800.830.1416 or +1.715.830.2040 for information on replacing and recycling batteries when the device’s rechargeable battery no longer holds a charge.

How should I store devices if they will be unused for a period of time?
Devices should be stored in the docking station. Unplug the docking station if devices will not be used for three months or longer (e.g., over the summer, between semesters). To restore full charge, plug in the docking station at least six hours prior to use.

Simulation Questions

How do I prepare parents and guardians for the simulation?
Parents and guardians are fully informed about the details of the simulation and its possible impact on family life in the “Smoking Kids? Not Yours! ySTART™ Program Permission Request.” Their signature on the “Smoking Kids? Not Mine! ySTART™ Program Permission Form” represents their understanding of the simulation and their permission for their child to participate.

What if a participant does not receive permission to participate in the simulation portion of the program?
Smoking Refusal Simulation Alternative: “2- or 3-Day Contract” provides a similar educational experience and can be completed at the same time as other participants are completing the smoking refusal simulation. This alternative activity is located in the “Alternative and Additional Activities” section.

How do participants know what to do during the simulation when they are away from the classroom?
Participants can review their Quick Reference Cards or relevant worksheets and fact sheets for reminders about the device components and smoking refusal event.

Can a participant shower or swim with their wristband ID?
Yes, the wristband ID is not affected by moisture or water. However, the electronic simulator should not be exposed to moisture or water.

A participant will be traveling during the simulation.
Will his or her wristband ID or electronic simulator be affected by security gates at the airport? Neither the simulator nor the wristband ID are affected by security gates or screening machines. However, they may turn on the gate alarm as the participant passes through it.

A participant returned a device with the red LED OFF (or flashing). What does that mean?
If the red LED is completely off, it means the battery charge was used up and the simulation ended. A flashing red LED means that some type of interference (mechanical shock or electrostatic discharge) caused the device to lose power during the simulation and the simulation ended. The time at which power was lost is recorded in the simulation report. Instructors can tell participants that they will be graded on their performance up to when the device lost power.

Will I be able to tell if a participant has mishandled a simulator during the simulation?
While the device is very durable, the Pak cardboard sleeve provides additional protection. The condition of the Pak will indicate the participants’ care of the simulator. The device cannot be disassembled while sealed inside the Pak. Intentional damage to the device may result in a mark or crack in the plastic. Water immersion may cause the red LED to turn OFF and the device may not communicate with the docking station.

Software Questions

What is the “Unassigned” folder?
The “Unassigned” folder is the default folder for all simulation data. Create new folders for simulation data to fall into for easier data tracking.

How many Report Folders can I create?
There is no limit. Select the Report Folder when programming the device; the data will automatically transmit to that folder when the simulation is completed.

How many devices can I program at once?
There is no maximum number of devices you can program at one time.

Can I get updated revisions of the ySTART™ Program Control Center software?
Yes, updates are free. At the “Home” screen, select the “Downloads" button to download the most recent revision of Control Center. Do this every few months to make sure your software has the current revisions.

Can I delete simulations from the folders?
Yes. The deleted simulations will go into the “Trash” folder and will remain there until the “Trash” folder is emptied.

Can I delete report folders?
Yes, except for the “Unassigned” and “Trash” folders.


Need Help?

Phone: +1.715.830.2040 or 800.830.1416
email: productsupport@realityworks.com

Or view all of our contact information to get in touch with other Realityworks representatives who are ready to assist you.

 


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